Privacy Policy

General Provisions

As the data controller, and in accordance with applicable gambling laws, we have a legal obligation to process players’ personal data so they can participate in gaming and use our additional services. This privacy policy explains what information we collect and why, as well as how we use it.

This website, Hugo Casino, is owned and operated by a company registered in the Republic of Cyprus, with its principal place of business in Nicosia, Cyprus. All gaming services are provided by the parent company, registered in Curaçao. The website operates under an eGaming license, issued and regulated by the Government of Curaçao.

By registering on the website, you accept this privacy policy. If you do not accept the terms of this policy or do not wish to provide the required personal data, please do not use the website.

Please note that this privacy policy constitutes an agreement between you and the company. We may amend the policy from time to time. While we aim to inform you of changes, we recommend that you review the policy regularly. Your continued use of the website and/or its services after changes are published means you accept the updated policy.

Data Collection

The personal data we collect for processing includes, but is not limited to:

• Information you provide when registering on our website and any information you later submit through the website or by email (e.g., first and last name, date of birth, email address, and telephone number).
• Messages between you and us via the website, email, chat, or other communication channels.
• Full transaction history linked to your gaming account, whether occurring via the website or otherwise.
• Login and connection data, including traffic, GeoIP location, browser/device, network information, and activity logs.
• Documentation and evidence we may request to verify your account, deposits, or withdrawals and to conduct fraud checks (either by us or as required by law). This may include scanned copies of passports, payment receipts, bank statements, etc.
• Participation in surveys or customer evaluations that we may conduct from time to time.

Data Processing

We process personal data to provide our services, particularly for the following purposes:

• Handling bets and transactions, including the use of credit cards and online payments.
• Providing games and other services on our website.
• Customer support, including setting up and managing gaming accounts.
• Identification and required verification.
• Sending promotional and advertising information from our partners (only if the player has explicitly consented).
• Complying with legal obligations, e.g., under laws against money laundering and the financing of terrorism.
• Monitoring and reviewing transactions to prevent fraud, intentional delays, money laundering, or other illegal gambling activity.
• Analyzing market trends and customer behavior (participation in surveys is voluntary).
• Research and statistical processing of aggregated data.

Marketing

We may use your personal data, including email and telephone number, to send information about our products, services, and promotions. You may unsubscribe at any time by contacting support at support@hugocasino.com.

By accepting a prize in a competition, you consent to your name and/or username being used for marketing purposes without additional compensation, unless prohibited by law.

Receipt of Personal Data

We do not collect personal data without your knowledge. However, certain information may be automatically recorded when you use our services.

We may also lawfully receive information from third-party providers, such as companies that work with fraud prevention. In addition, we may use external services and technical support to manage payments and gaming services.

All personal data is handled securely and in accordance with this policy. Data is only disclosed to third parties as set out herein, and we always ensure that our partners adhere to the same level of protection.

Transfer of Data to Third Parties

We never sell or rent personal data to third parties. However, data may be disclosed if required by law, a court order, or other legal basis.

We may disclose data to supervisory or law enforcement authorities if necessary to protect the legitimate interests of the company, customers, or third parties.

Personal data may be disclosed in the following cases:

• When required by law.
• To process payment transactions via our payment providers in accordance with their privacy policies.
• To comply with our licensing and regulatory obligations.
• To protect the company, players, or third parties against fraud or regulatory demands.
• To marketing partners who require the data for their services.
• To other third parties, but only with the player’s explicit consent.

Our service providers sometimes process certain data on our behalf, for example in hosting, marketing, analytics, and email distribution. We ensure that such transfers are made in accordance with the law and that the same level of security applies as if we processed the data ourselves.

Our websites may contain social media features (e.g., like or share buttons). Data generated through these features is governed by the relevant platform’s privacy policy.

In the event of an acquisition or corporate restructuring, customer data may be included in the transfer agreement. We will always notify our customers in advance by email.

The website may contain links to external sites. We are not responsible for the privacy policies of those sites.

Retention of Personal Data

Under our terms, both you and the casino may close a gaming account at any time. After closure, data is retained for as long as required by law. It is used only for investigations relating to tax matters, money laundering, fraud, or other criminal investigations.

In EU-licensed jurisdictions, we are required to retain customer data for at least five (5) years after the last transaction or account closure. Therefore, we cannot delete your data earlier even if you request it.

Security of Personal Data

We follow strict data protection rules when collecting and processing your data. We take all reasonable measures to protect the information and safeguard your privacy.

Use of Cookies

When you visit our website, certain information is automatically collected, such as browser type, IP address, and referring website. This may occur in cooperation with our platform providers and partners to understand the demographics and interests of our visitors.

We use cookies and similar tools to improve your experience.

• Necessary cookies: Provide access to the website and basic functions.
• Functional cookies: Help us analyze user behavior and optimize the website.
• Marketing cookies: Used to assess the effectiveness of our marketing without revealing your personal data.

Blocking or deleting cookies may limit access to the website. Most browsers accept cookies automatically, but you can change your settings if you wish. This policy explains how we handle data from cookies and third-party sources.