Responsible Gambling
General Information
Before placing a bet, remember that gambling is entertainment — not a way to make money or recover losses. Only wager funds you can comfortably afford to lose and stick to your personal budget. If spending begins to exceed your limits or gambling interferes with everyday life, take immediate action: set personal limits, take a break, or request self-exclusion — and do not hesitate to seek support from independent help organizations.
The tools and resources below are designed to help you play safely, responsibly, and with enjoyment at Hugo Casino.
Personal Limit Settings
Take a Break Tool
This feature allows you to pause your account for 1 or 3 days. During the break, you will not be able to log in, deposit, withdraw, or play — giving you time to reset and return with a clear mindset.
Activate the break via My Account → Settings: select the duration and confirm. You will receive a confirmation email from support at Hugo Casino, and the lock will remain in place for the selected period. When the break ends, you will receive another email and the account will be automatically reactivated.
Reality Check Tool
A time notification keeps you informed of how long you have been playing during a session. Enable it via My Account → Settings: choose 30, 60, 90, or 180 minutes and confirm. When the limit is reached, a reminder appears on screen showing your playtime, allowing you to maintain balance without interrupting the gaming experience.
Self-Exclusion Upon Request
If you wish to take a more decisive step in managing your gambling, you may deactivate your account for an indefinite period. Send your request by email to support at Hugo Casino. Once added to the casino’s self-exclusion list, you will not be able to log in, deposit, withdraw, or play.
Protection and Security
Adults Only
The casino accepts only players who are at least 18 years old and uses all available methods to prevent minors from registering and playing on the website.
Age Verification
Upon registration, you confirm that you are at least 18 years old and provide your date of birth. This initial step helps us comply with legal age requirements before access is granted.
Age checks are carried out as part of our standard account verification process. Valid identification documents are required for full access to the casino’s features. If a user is found to be underage, access to the website will be denied.
Parental Controls
Guardians are encouraged to actively monitor and manage children’s internet usage to prevent minors from accessing gambling sites. Effective measures include parental control software, strict time and usage limits, and regular review of browsing history and device activity. See the links below for options that can help secure your account against unauthorized access by children.
- GamBlock®
- BetBlocker
- GamBan
- CyberPatrol
- Net Nanny
Account Security
For added protection, we recommend enabling two-factor authentication (2FA). This adds an extra layer of security so that only authorized users can access the account. Go to My Account → Profile and follow the steps provided.
Player Support
If you are unsure how gambling is affecting you, you can take Gamblers Anonymous’ anonymous 20-question self-test for a deeper personal assessment. Identifying early signs and seeking help are important steps in maintaining control.
For additional support, guidance, or counseling, you are encouraged to contact the following independent organizations, which offer free and confidential assistance:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
- GambleAware
These resources are available to help you reflect on your gambling habits, maintain healthy limits, and receive professional support when needed.
Player Responsibility and Self-Control
Take control of your gambling. All gaming decisions are ultimately yours — monitor both the time and money you spend. Use break or self-exclusion tools whenever necessary.
Seek support early. If self-tests or personal warning signs indicate that gambling is getting out of control, contact our 24/7 live chat, email support, or one of the independent advisory services listed in the Player Support section. Read more in our terms and conditions.
